Refund and Returns Policy

1. General Policy

At MuseMart, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a return or refund in accordance with the conditions set out below.

2. Eligibility for Returns

2.1. Time Frame

Requests for returns must be submitted within 30 calendar days from the date of delivery.

2.2. Condition of Items

Returned items must be in their original condition, unused, and with all original packaging, tags, and accessories included. Items that show signs of wear, damage, or alteration will not be eligible for a refund.

2.3. Non‑Returnable Items

• Personalized or custom‑made products
• Digital downloads and software licenses
• Perishable goods
• Sale items marked as final sale

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] or call +1(806)737-9486‑9486. Provide your order number, the reason for the return, and any supporting photos if applicable.

3.2. Return Authorization

Our team will issue a Return Authorization (RA) number and detailed instructions for shipping the item back to us. Returns sent without an RA number may be refused.

3.3. Shipping Costs

Unless the return is due to a defect or an error on our part, you are responsible for the cost of return shipping. We recommend using a trackable shipping service and retaining proof of shipment.

4. Refunds

4.1. Refund Method

Refunds will be processed to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

4.2. Refund Amount

The refund will include the price of the returned product(s) minus any original shipping charges, unless the return is due to a mistake on our part.

4.3. Partial Refunds

If an item is returned in a condition that does not meet the eligibility criteria, we reserve the right to issue a partial refund or deny the refund entirely.

5. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of receipt. We will arrange for a replacement or a full refund, including any applicable shipping costs.

6. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the delivered items promptly and report any issues within the specified time frames.
• Follow the return instructions precisely, including using the provided RA number.
• Package the returned items securely to prevent damage during transit.

7. Legal Disclaimer

This Refund and Returns Policy does not affect your statutory rights under applicable consumer protection laws. In the event of a conflict between this policy and local law, the latter will prevail.

By making a purchase on https://www.musemart.store, you acknowledge that you have read, understood, and agree to comply with this Refund and Returns Policy.